As an Inbound Contact Center Agent, you will assist customers with their storage needs and help them in some of their most challenging times. CubeSmart offers a flexible and modern approach to its contact center operations, allowing you to provide exceptional service to customers while enjoying the convenience of a remote work environment.
In our contact center, you will have an opportunity to speak to customers and help them in some of their most challenging times. You will provide service and genuine care in each call you take.
Hear from our teammates:
Since joining CubeSmart in July 2024, I’ve brought 17 years of experience in customer operations, support, and training to the Contact Center, leading our Quality, CAM, and Chat teams. Managing three Supervisors and partnering with two Senior Managers, I’ve focused on building strong cross-functional relationships, breaking down silos, and keeping our teams aligned around a shared commitment to customer care. I’m particularly proud of revamping our training and quality frameworks to better support both agents and customers. By building leadership alignment and fostering adaptability, we’ve successfully navigated significant process changes while strengthening the infrastructure, clarity, and tools our teams need to perform at their best.
Hear from our teammates:
I began my career with CubeSmart in 2013 and spent the next nine years progressing through roles in the stores. In 2022, I transitioned to the Contact Center, where I piloted the innovative CAM program while continuing to expand my leadership and operational expertise. I led the successful implementation and growth of CAM, which contributed to my promotion to Sales Center Supervisor in 2025. In this role, I oversee both the CAM and Live Chat teams. During my 12 years with CubeSmart, I have built meaningful relationships and developed a strong sense of pride in being part of the organization. I am grateful for the opportunities CubeSmart has provided and the positive impact it has had on my professional and personal growth.
Hear from our teammates:
Over the past 7 years, my journey with CubeSmart has been one of growth, learning, and meaningful accomplishments. I began my career in the stores, where I embraced opportunities to develop and contribute at a higher level. I advanced into the General Manager role and later to Senior General Manager, FTS. In 2022, I transitioned to the Contact Center, where I was able to use my skills in new ways. I started as a Customer Service and Sales Agent, grew into a Senior Representative position, and for the past year have served as a Quality Specialist. This role has allowed me to support my peers, elevate performance standards, and contribute directly to the success of our team and the customer experience. My journey with CubeSmart is both eventful and joyful, and the company has played a significant role in shaping my continued growth and progression. I am grateful for every opportunity, every challenge, and every teammate who has been part of this path.
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