CubeSmart is a self-administered and self-managed real estate investment trust. We are the third largest owner and operator of self-storage properties with over 1,500 self-storage properties across the United States.
Our mission is to simplify the organizational and logistical challenges created by the many life events and business needs of our customers through innovative solutions, unparalleled service, and genuine care.
Our Core Values
• Commit to continuous self-improvement and career growth • Constantly raise performance standards and dedication to service excellence • Take initiative to improve and enhance the customer’s experience
• Be accountable • Take ownership through final resolution • Operate with integrity
• Ways do the right thing • Anticipate customer’s needs • Recognize and reward the contribution of others
• Know your customer and personalize your service • Stay in the moment and understand the customer’s perspective
• Possess a “can do” attitude • Know our products, our business, our company • Utilize teamwork to explore options • Be empowered to find solutions for the customer
• Make customers feel special • Create a memorable experience • Have fun and love what you do • Embrace opportunities to be exceptional
Our Culture Makes the Difference
At CubeSmart, we are intentional about culture. You can experience it everywhere from our mission of genuine care to our “It’s What's Inside That Counts" tagline to calling each other "teammates" rather than employees. This spirit fosters a fun and collaborative environment where people feel a true sense of belonging, can make a meaningful impact, and are empowered to grow. It's a culture that has fueled our rapid growth while driving consistently with high teammate engagement year after year.
Inclusion Matters to Us
We strive to create and maintain a diverse and inclusive work environment in which every teammate is treated equally, feels empowered to succeed and is equipped with the tools to do so. We believe that our business is better because of the diversity of participation, thought, and action that comes from the unique individuals who work here.
Creating Lasting Impact Through Community Engagement and Sustainability
At CubeSmart, our mission is to simplify the challenges our customers face through our innovative solutions, our commitment to customer service, and by treating them with genuine care. To deliver on our mission, day-in and day-out, we are committed to the sustainable growth of our business. To us, it’s about creating value for all of our stakeholders and corporate sustainability is key to ensuring long-term stability and growth.
Community Impact – Self-storage is deeply connected to the communities where we operate and where our teammates work. We believe being a good neighbor means giving back and making a positive difference in the communities we serve. We support our teammates in these efforts through paid volunteer time, charitable donations, and our matching gifts program.
Social Commitment - Self-storage is a hyper-localized business, and our goal is to provide strong support for our teammates and leave a positive impact on the communities in which we operate.
Environmental Commitment - We are focused on minimizing the impact we make on the environment. Self-storage remains an exceptionally low-impact business as it consumes less energy and water while emitting fewer greenhouse gases than other real estate property types.
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